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Service Management Software: After Sales Service

Date Added: January 19, 2013 05:04:04 AM
Author: sbspl32
Category: Business: Business Services
Service Management Software or Service Software is an important segment in today’s marketing scenario. The After Sales Service process is an important aspect of business. Once the product is sold in the market, it is a prime responsibility of the vendor to ask their customers periodically regarding the proper workability of the product. Customer satisfaction is a crucial growth factor for any one’s business organization and this is for what the Customer Relationship Management platform is created .Incorporate Terminology, Service management software is responsible for managing direct interaction with the end user of the product .The Service Management Software helps the vendor identify the flaws in their product which can be rectified in future. From the customer point of view, direct servicing from the vendor-engineers ensures better product repairing at more affordable cost .Regular PMS visits are offered during warranty period of the product .And once the product warranty is expired, vendor itself prompt the customer for the AMCs which are again beneficial for vendor as well as customer point of view. Service Software helps in After Sales Service Scheduling which is also an important factor of revenue generation .In a typical manufacturing firm, revenue generated through the service is as less while in newer, more competitive firms; service revenue generated is as much. There are many factors which motivates an organization to strengthen their after Sales Service department. One is, the revenue earned through this segment. Besides, a good quality service ensures better customer satisfaction and thus marks an important factor for business proliferation. Service management also accounts for spare part management .You can keep a track of how much of the spare parts are used frequently, and accordingly, consumption of the spare parts can be maintained effectively. You can plan your Go-To-Market Strategy and also each vendor can plan their service offerings .This is a crucial type of Customer management as it is helpful in maintaining orders. SalesBabu Service Management software is an important aid to help schedule service part in any organization. An organization has to arrange for PMS (Pre Maintenance Services) visits on a regular basis .Also, they have to check for providing AMC (Annual Maintenance Contract).Apart from this; you have to schedule your engineers for providing effective services .All this works are easily managed with the help of SalesBabu Service Management Software or Service software. Being online, this Service Management software offers a cloud based application maintaining complete data repository in the cloud .Thus ,there are neither hardware nor software dependencies to run the software. Besides this, there are no installation problems, Once trained, you can use the software like any of your –e-mail account .The Service software is easy to learn and fast to implement .Service software provided by SalesBabu Service Software is accessible from any corner of the world .As discussed before, it is also helpful in planning your inventory of certain spare parts.
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